Vani ("we," "our," or "us") operates the voice AI platform at vani.live and related services. This Privacy Policy explains how we collect, use, store, and protect your information when you use our platform.
By using Vani, you agree to the collection and use of information in accordance with this policy.
1. Data We Collect
Account Information
- Name, email address, and company name when you register
- Billing information and payment details processed through our payment providers
- Phone numbers you provision or connect to Vani agents
Call Data
- Call recordings — audio recordings of calls handled by your AI agents, stored securely and accessible only to your account
- Transcripts — real-time and post-call transcriptions generated by our speech-to-text providers
- Call metadata — duration, timestamps, phone numbers, call direction (inbound/outbound), and disposition
- Call analytics — sentiment scores, intent classification, and conversation summaries generated by AI
Usage Data
- Dashboard interactions, feature usage, and configuration changes
- API request logs, error logs, and performance metrics
- Device information, browser type, and IP address
2. How We Use Your Data
- Deliver the service — process calls, generate transcripts, run AI agents, and provide analytics
- Improve voice quality — analyze latency, accuracy, and response times to optimize our AI models
- Billing and accounts — track usage, process payments, and manage your subscription
- Security — detect fraud, prevent abuse, and protect our infrastructure
- Communications — send service updates, security alerts, and product announcements (you can opt out of non-essential emails)
We do not sell your data to third parties. We do not use your call recordings to train general-purpose AI models.
3. Data Storage & Security
Your data is stored on secure, encrypted servers. We implement industry-standard security measures including:
- AES-256 encryption for data at rest
- TLS 1.3 encryption for data in transit
- Role-based access controls and audit logging
- Regular security assessments and penetration testing
- Automated backups with geo-redundancy
Call recordings and transcripts are retained according to your account settings. You can configure automatic deletion policies from your dashboard. Default retention period is 90 days.
4. Third-Party Providers
We use the following third-party services to deliver our platform. Each provider processes data only as necessary to perform their function:
- Twilio — telephony infrastructure, phone number provisioning, and call routing
- Deepgram — speech-to-text transcription
- OpenAI — large language model inference for AI agent conversations
- Cartesia / Sarvam / ElevenLabs — text-to-speech voice synthesis
- LiveKit — real-time media streaming infrastructure
- Supabase — database and authentication services
- Vercel / Railway — application hosting and deployment
- Razorpay / Stripe — payment processing
We require all third-party providers to maintain appropriate security standards and data processing agreements.
5. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access — request a copy of all personal data we hold about you
- Correction — request correction of inaccurate or incomplete data
- Deletion — request deletion of your personal data (subject to legal retention requirements)
- Portability — receive your data in a structured, machine-readable format
- Objection — object to certain processing activities
- Restriction — request restriction of processing in specific circumstances
To exercise any of these rights, contact us at hello@vani.live. We will respond within 30 days.
6. Cookies & Tracking
We use minimal cookies necessary for the service to function:
- Authentication cookies — to keep you signed in to the dashboard
- Preference cookies — to remember your settings and configuration
- Analytics cookies — to understand how the dashboard is used (anonymized)
We do not use third-party advertising cookies or cross-site tracking.
7. International Data Transfers
Our infrastructure spans multiple regions. Data may be processed in India, the United States, and the European Union depending on your configuration and the services used. We ensure appropriate safeguards are in place for all international data transfers.
8. Children's Privacy
Vani is not intended for use by individuals under 18 years of age. We do not knowingly collect personal data from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes via email or a prominent notice on our dashboard. Continued use of the service after changes constitutes acceptance of the updated policy.
10. Contact
For questions about this Privacy Policy or our data practices, contact us:
Email: hello@vani.live
Website: vani.live